💸Credit System & Pricing Flexibility

Whether you're a counselor or a counselee, here's everything you need to know about how pricing and credits work on Udoka.

❓How does the credit system work?

→ Udoka uses a credit-based system. You only use credits when you decide to unlock a counselee’s request and get full access to their details.

• 🔐 You don’t need credits to see basic request info (like type of service needed)




• 🧠 Once you see a match you’re interested in, you use credits to unlock full access and reach out

💰 How do I get credits?

→ You can purchase credits securely within your Udoka dashboard.
We support:

• M-Pesa ✅

• Airtel Money ✅

• Visa / Mastercard ✅

• PayPal ✅

You’re in control — buy only what you need, when you need it.

📊 Are credits refundable or transferable?

→ No, credits are non-refundable and non-transferable, but they never expire, so you can use them whenever you're ready.

💼 Do I pay monthly or per client?

→ You only use credits when you want to connect with a client.
There are no monthly fees and no hidden costs.

💸 How secure are my payments?
→ All transactions are encrypted and processed through trusted gateways like M-Pesa, Visa, Mastercard, PayPal, and Airtel Money.

📊 Do credits expire?
→ Nope. You can use them whenever you're ready.

❓How much does counseling cost on Udoka?

→ There’s no fixed price. You chat directly with counselors and agree on a rate that works for you.

• You can choose based on budget, counselor experience, or session type




• Many counselors offer affordable rates or shorter sessions if you're tight on time or money

🧾 Do I pay to join or get matched?

→ Nope. Signing up and getting matched is 100% free.
You only pay for the sessions you choose to book.

🔄 Can I switch counselors if I change my mind?

→ Yes! You’re in control of who you work with. Feel free to switch until you find the right fit for you.

💬 Can I negotiate the price?

→ Yes! We believe in transparency and flexibility. Once you're matched, you're free to discuss pricing and session frequency with your counselor.

💸 Can I try Udoka without paying?
→ Yes. Browsing, signing up, and receiving matches are all free. You only pay when you choose to book a session.